Please accept the attached resume for consideration for future employment with your company.

I believe that my combination of technical skills, sales consulting experience, and business

sensibilities would serve your company well.

My education, qualifications, certifications, and 20+ years of experience in this industry, qualify

me to make great contributions to encourage the growth of your company.

Because I have been in at least three sectors of this industry (provider, vendor and customer), I

believe that I have a unique perceptive. This allows me to relate to multiple customers, products

and environments. One of my strengths is my ability to interact with all types of people. My

experience includes leading client presentations and white board sessions that explain a product

or a solution.

Another attribute I can offer is my strong ability to troubleshoot. I have demonstrated my

troubleshooting skills on many complex product situations by finding out its functionality,

determining what is wrong, and finding the solution in a timely manner.

Because of my artistic ability, the architectural part of this industry appeals to me. My skill of

taking a customer’s idea, designing a solution, and selling it to the customer has contributed to

many successful outcomes.

I greatly appreciate you taking the time to review my credentials and experience. I hope that you'll

find my experience, interests, and character intriguing enough to take this to opportunity to the

next level. I am confident that I could provide value to you and your customers as a member of

your team.

Sincerely,

Larry Revis

LARRY D. REVIS

997 Ambergate Station, Apex NC 27502

larry.revis@gmail.com (919)-274-3512

EXPERIENCE

Solution Architect

Avaya Professional Services

  · Functioning as a Solution Architect for both the AACC and AAEP Avaya product line.

–AACC-Avaya Aura Contact Center (Voice and Multimedia) and AAEP-Avaya Aura Experience Portal

(IVR-Self Service, POM-Proactive Outreach Manager and CBA-Callback Assist)

Raleigh, NC

Oct. 2012 – Present

  · Responsible for developing and implementing enterprise-level contact center solution for customers.

Ensuring the solution requirements meets the scope of work and customer objectives. Provide remote and

on-site product training

  · Responsible for developing and implementing solutions for Avaya Aura Contact Center or Avaya Aura

Experience Portal products. This includes developing web-services integration for custom, applications

with CTI, Multimedia, POM, WFM and CRM products

  · Providing on-site escalation support for Avaya Aura Contact Center products by teaming up with design

and technical support to resolve customer’s problems

Network Specialist

Raleigh, NC

Jan. 2008 – Oct 2012

State-of-North Carolina (Office of Information Technology Services):

  · Responsible for gathering data, developing and implementing solutions for Avaya Aura Contact Center and

Avaya Elite Contact Center products

  · Responsible for gathering data, developing and implementing solutions for Genesys Voice Portal IVR

which included using web-services integration for custom, self-service applications that have ARS

(Automated Speech Recognition) and TTS (Text to Speech) and integrated with customer desktop CTI

  · Responsible for gathering data, developing and implementing solutions for other contact center products

which include NICE Call Recording, Avaya Predictive Dialer, and Workforce Management

-Project: Upgraded Genesys Voice Platform version 7.2 to version 8.1. This upgrade converts a H323

physical server environment to an enterprise SIP-based IVR solution with virtual servers. The project had a

projected ROI of 6 million over five years. Because this was for state government the IVR had to allow

multiple agents to share its resources but keep their critical data separated. I accomplished this by

implementing Genesys MultiTenant Environment and Resource Manager (RM) features

–Project: Part of the team that wrote and evaluated Enterprise Contact Center RFP, which provided skillsbased

routing for 2000 voice, multimedia, and agents over 20 state-wide agencies with CTI, Call

Recording, Multimedia and WFM services. We evaluated Genesys Contact Center cloud/hybrid solutions ,

including Genesys Customer Interaction Management (CIM) , Genesys eService (Email & Chat), InfoMart

and Genesys Quality Management (GQM)

–Project: Implemented (Avaya Aura Messaging) SIP Enterprise Voice Mail System which converted

14,000 users and 56 applications from Avaya CM 5.x (Modular Messaging), Nortel CS1k 6.x (Meriden

Mail) and Centrex (Octel 250) outlining and testing proof of concept and features on each platform.

Developed guidelines for adding/deleting/modifying users on each platform. Develop operation guidelines

for core testing and system monitoring

–Project: SIP Conversion project included converting existing local and toll PSTN trunk connectivity to

existing Avaya CM, Nortel CS1k and Centrex system to SIP trunk. Including testing and evaluation of

multiple vender and SBC products (Acme Packet, Cisco IOS XR and Avaya Session Manger 6.1)

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Larry Revis

Senior Technical Support Engineer

Raleigh, NC

Jan. 2000 to Jan. 2008

Nortel

  · Third Level Technical Support Engineer for Nortel contact center product line (voice and multimedia)

  · Troubleshoot server software and hardware problems; CS1k VoIP; third party products such as: Cisco

ICM, Genesys T-Server and other IVR systems

  · Traveled on-site for major customer escalations (including North American, Brazil and Europe)

NOC Engineer and Manager

Raleigh, NC

  · Responsible for new product deployment, supporting beta customers

  · Assisted professional services in debugging Contact Center applications, which included CTI, web chat and

email

Jan. 1999 to Jan. 2000

Interpath (Subsidiary CP&L)

  · Managed NOC daily operation which included scheduling employees and addressing emergencies

  · Managed 8-10 employees

  · Successfully developed operation process for new product and services to CLEC customers

  · Coordinated and managed installations of frame relay, PRI, routers, layer 3 switches, and fiber transport

equipment

Telecom Manager and Transport Engineer

Alltel (Formally Sprint)

Raleigh, NC

Jan. 1996 to Jan. 1999

Transport Engineer 1999 (NC & SC) (CLEC-ILEC-Wireless)

  · Designed and Engineering new cellular towers

  · Designed and Engineering transport for cellular network over Fiber Ring, Microwave and DS3

Telecom Manager 1996–1998 (Southeast Region NC, SC, & Fla.)

  · Formed southeast region telecommunication department, defined operations standards, processes and

infrastructure.

  · Responsible for managing daily operation and 8 -10 Employee’s over three states

  · Responsible for managing department budget

  · Implement disaster recovery plan

  · Implement telecom helpdesk to provide 24 hour customer coverage

  · Engineered, installed and project managed all new office installations and equipment upgrades.

  · Implement multi-site call centers, environment utilizing network-ACD to simulate a virtual call center

environment.

  · Implemented an enterprise fiber ring which combined voice and data circuits in an effort to reduce cost

and improved reliability.

Technical Support Engineer and Technician Wake Forest/Raleigh, NC Jan. 1993 to Jan. 1996

Sprint

Technical Support

  · Provided 1st and 2nd level technical support for Nortel enterprise product line

  · Troubleshoot customer equipment, server’s software and hardware problems

  · Primary contact for escalations.

  · Trainer for Nortel product and certifications

  · Assisted sales engineering on major customers projects

Technician 1993–1995

  · Installed and maintain Nortel and Cisco products

  · Lead technician for Sprint major customer in NC and SC.

  · Primary contact for escalations on Nortel products

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Larry Revis

Telecom Technician and Nuclear Technician Raleigh/Asheville/Southport, NC Jan. 1983 to Jan. 1993

Carolina Power and Light (CP&L)

Nuclear Engineering Technician

  · Installed Digital VSM computer system for Brunswick Nuclear Plant

Telecom Technician

  · Telecom Technician

  · Installed and Maintain Voice and Data Equipment Inducing: Fiber, Substation Monitoring, Motorola

(Radio & Microwave) generators, UPS and Battery backup systems

Experience:

Avaya Aura Contact Center, Aura Experience Portal (IVR-Self Service, POM-Proactive Outreach Manager and

CBA-Callback Assist) Aura Messaging, Session Manger, CM 5.2 , Predictive Dialer CS1k 7.5 and CallPIlot, NICE

Call Recording, Avaya and Genesys Voice Portal IVR 8.1

Certification

  · Avaya AACC ACSS (Certified Solutions Specialist), Nortel, CS1k, CCMS CCMA CTI CallPilot, Cisco CCNA

and Microsoft Certification (MSCE) Windows 2003 and OCS Office Communication Server certified.

Education 1981–1983 Southeastern Technical College (Sylva, NC)

  · Associate Degree Electronic Engineering.

  · FCC License

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Larry Revis